Privacy Policy

1. Introduction

Luxempiria (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or engage our services.

2. Information We Collect

We may collect the following categories of personal data:

• Identity & Contact Data: name, email address, phone number, nationality, and passport details (where required for travel arrangements).
• Booking & Travel Data: itinerary details, special requirements, travel companion information, and service preferences.
• Communication Data: correspondence sent via email, WhatsApp, or our contact form.
• Technical Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and analytics tools.
• Financial Data: billing information (processed securely through our payment partners — we do not store card details).

3. How We Use Your Information

We process your personal data for the following purposes:

• To process bookings and deliver the services you have requested.
• To communicate with you about your reservation, itinerary, or enquiry.
• To comply with legal obligations, including immigration and customs requirements.
• To improve our website and tailor our services to your preferences.
• To send service updates and, with your consent, promotional communications.

4. Legal Basis for Processing

We process your personal data on the following legal bases: performance of a contract (to fulfil your booking), legitimate interests (to operate and improve our business), legal obligation (to comply with applicable laws), and consent (for marketing communications, which you may withdraw at any time).

5. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties solely to deliver our services:

• Ground transportation providers, aviation operators, and hospitality partners involved in your booking.
• Immigration authorities, customs agencies, or other government bodies as required by law.
• IT service providers and analytics platforms that support our website operations.
• Payment processors who handle transactions securely on our behalf.

All third-party partners are contractually bound to handle your data in accordance with applicable data protection laws.

6. International Data Transfers

Given the global nature of our operations — covering the UAE, Tunisia, the United Kingdom, and beyond — your data may be transferred to and processed in countries outside your home jurisdiction. We ensure appropriate safeguards are in place for all international transfers.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Booking records are typically retained for a minimum of five years for accounting and legal compliance purposes.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic. Cookies are small data files stored on your device. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Object to or restrict the processing of your data.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority in your country.

To exercise any of these rights, please contact us at info@luxempiria.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Luxempiria
Email: info@luxempiria
Operations: Dubai